Praise from a client:

'I just wanted to put pen to paper and say a huge Thank You for all you've done to support me this year. There's been 3 key pieces that you've worked on.  All have been fantastice pieces of design work that have really hit the mark in what we needed.  Your legacy will live on as we are using one of the MasterClasses as the 'blueprint' for our 2013 plans in how to build and deliver.

I also want to say an extra thank you for all your personal commitment - I know it has been challenging at times, not to mention getting it delivered in really aggresive timescales.  All of which has been greatly appreciated - we are already starting to see the results of your hard work  . . long may it continue and that we do you proud.' Lisa Butterfield, HR Business Partner, Santander UK Ltd


Feedback from a colleague:

'Just a quick note to thank you for all your help on this workshop and for allowing me to spend 3 days with you to bring the notes to life. It cannot have been easy with both me and the external facilitator observing, but as usual, you are the consummate learning professional.


Your delivery style truly complimented the audience and there was enough fun to engage and uplift the delegates in what may otherwise have been some very dry sessions'  Kevin Singleton, Learning & Development Consultant, RBS Group


Extracts of feedback from delegates:

'Thank you for making my course interesting, engaging and challenging.  Even topics that were dry were brought to life.  Through your lively style of teachning and energy you brought us together as a group and really lived the values!' Chris


'Elaine was absolutely fantastic.  Not only did she ensure that all the workshop objectives were met, she displayed a really freindly and positive attitude about the Bank.  She certainly made me feel that I had done the right thing in joining the group - I hope all my colleagues are like her.' Elaine


'Elaine was great to be able to handle such an upbeat group and get every point across. Excellent.' Karis


'The most fun I've had on a workshop which has helped me learn more effectively.  Excellent at getting everyone involved and motivated.' Rob


'Excellent facilitator - I can honestly say this is the best course I have attended.  Elaine completely worked at the right pace and we integrated well as a group.  She was very open to questions and encouraged us all.' Caroline


'As ever, you have made it an enjoyable experience.' Lisa


'I have learned a lot this past 8 days - thanks; you have the patience of a saint.' Kathy


'Thanks, Elaine. You've been brilliant, hope to see you on another course.' Jon


'This has been the best course I have been on! Much of that down to you!! Very direct, I have learned loads.' David


'Thanks, Elaine, love your humour and wit.' Louise


'Thank you so much for everything, you are fantastic - a true star, keep shining as brightly as you are.' Steph


'Elaine, thanks for feeding me a fountain of knowledge.' Damion


'Thank you for all your help and support. You really have 'gone the extra mile'.' Amanda



Comments from former line managers:

'Elaine has been an absolute delight to manage - she combines a fantastic attitude with professionalism, in-depth business knowledge and true resilience.  [When presenting a course to the Leadership Group] Elaine very quickly gained the respect and credibility of the group combining a great mix of theory and practical exercises.'  Fiona George former L&D Manager, RBS Group



'Elaine is a hard working individual with a wealth of experience in the training environment. Elaine sustained a high level of credibility with the managerial level through her knowledge of the sector and her ability to positively influence others through confident presentation, facilitation and enthusiasm. Strong facilitation skills. Also demonstrated design ability and whilst with me, Elaine was a key driver in the design of a brand new induction programme for the private banking managers. Approachable and professional always.' Craig McLoughlin (former Regional Training Manager at NatWest Bank, now self-employed Consultant ) 

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Efficiency is about having the right ladder.

Effectiveness is having that same ladder placed against the right wall.